Refund policy
Returns & Refunds Policy
Last updated: 10 September 2026 | Version 1.0
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At Mufajat, many products are made specifically for you. This policy explains how returns, replacements and refunds work for standard products and for personalized or customized products, while preserving any mandatory consumer rights that apply to your order. |
1. Scope and Consumer Rights
This policy applies to purchases made directly from Mufajat through our website or other Mufajat-operated digital sales channels, unless a marketplace or sales channel has its own mandatory return process.
Mufajat is a UAE-based business. This policy is designed to operate consistently with applicable UAE consumer-protection and e-commerce requirements, including Federal Decree-Law No. 14 of 2023 Concerning the Modern Technology-Based Trade, Federal Law No. 15 of 2020 on Consumer Protection, and its Executive Regulations (Cabinet Resolution No. 66 of 2023).
Nothing in this policy is intended to exclude, restrict or reduce any consumer right or remedy that cannot lawfully be excluded or waived.
For orders delivered outside the UAE, including to the Kingdom of Saudi Arabia or other markets, any mandatory consumer-protection rights that apply to the order in the destination market will continue to apply. If any part of this policy conflicts with a mandatory local consumer-protection rule, the mandatory rule will prevail to the extent of that conflict.
2. Non-Customized Products - 30-Day Return
Eligible non-customized products may be returned for change of mind within 30 days of delivery, subject to the conditions below. This 30-day period is a Mufajat commercial return benefit and does not replace any mandatory legal rights.
The return request must be initiated within 30 days of delivery.
The item must be unused, unwashed, unaltered and in resalable condition.
The item should be unworn other than a reasonable try-on for fit, with original tags attached.
Original product packaging should be returned where reasonably possible.
Proof of purchase or the Mufajat order number may be required.
Opening the delivery packaging solely to inspect the product does not by itself make an otherwise eligible non-customized product non-returnable.
3. Customized & Personalized Products
Customized and personalized products are made specifically for you and may include products created using an uploaded design, photograph, text, name, AI-generated or AI-edited artwork, selected style, matching design, special print request, or other customer instructions.
Please review all available previews, selected options, spelling, sizing and customization details carefully before placing your order.
Once a customized or personalized order has entered production, returns, exchanges or refunds for change of mind, preference, sizing choice, or dissatisfaction with an approved customization are generally not accepted, except where required by applicable law.
A customized or personalized product may still qualify for a remedy if it arrives with a material defect or a material failure to match the confirmed order. Depending on the circumstances and applicable law, Mufajat may offer an appropriate reprint, replacement, refund or other remedy.
The product is damaged on arrival or has a material manufacturing defect.
Mufajat supplied the wrong garment, size, color, or product compared with the confirmed order.
The printed design is materially different from the design or instructions confirmed for production due to a Mufajat production error.
There is a significant printing defect that materially affects the intended appearance or usability of the product.
Another remedy is required under applicable consumer-protection law.
4. Digital Preview, Print Size, Placement & Color Variations
Product images, mockups and digital previews are provided as a visual guide to help you understand the intended result. Unless Mufajat has separately confirmed exact production specifications in writing, a digital preview is not an exact production proof.
Because garments are printed individually and physical production differs from a digital screen, reasonable variations may occur in:
print size, scale and dimensions;
print position, centering and alignment;
the way artwork appears across different T-shirt sizes or garment shapes;
color, shade, brightness, contrast and saturation;
appearance caused by fabric characteristics, print method, lighting, screen settings or device calibration.
Colors displayed on a phone, tablet or computer may therefore not match the physical printed colors exactly. Minor or reasonable production variations in print size, placement, alignment or color are not considered defects by themselves, provided the product remains materially consistent with the confirmed order and applicable law.
If you require a specific print dimension, exact placement, special color handling, or another production requirement, please contact support@mufajat.com before placing the order and obtain written confirmation from Mufajat. Any special specification expressly confirmed by Mufajat in writing will form part of the agreed order requirements.
5. AI-Generated or AI-Assisted Designs
Some Mufajat customization services allow customers to create, edit or transform artwork using artificial intelligence. AI-generated previews may involve artistic interpretation and may not reproduce every detail of an uploaded image, prompt or idea exactly.
Where a customer reviews and proceeds with an AI-generated or AI-assisted design, subjective differences in style, artistic interpretation, or minor visual variation are not by themselves treated as a product defect. This does not affect the customer's rights where the physical item is defective, damaged, materially different from the confirmed design, or where a remedy is otherwise required by applicable law.
Separate rules concerning permission to use uploaded images, personal data, intellectual property and AI processing should also be read together with Mufajat's Terms of Service and Privacy Policy.
6. How to Request a Return, Replacement or Refund
Please contact support@mufajat.com before sending any product back. To help us review the request, include:
your order number;
the product affected;
a short description of the issue; and
clear photos or video showing the issue where relevant.
Mufajat may reasonably request additional information needed to assess the product and the order details. We will notify you of the outcome of the review and provide return instructions where a physical return is required.
Do not send a product to an address unless Mufajat has first provided or confirmed the return instructions.
7. Return Shipping Costs
For an eligible non-customized change-of-mind return, the customer is responsible for the return shipping cost unless otherwise stated by Mufajat or required by applicable law. Original delivery charges are normally non-refundable for change-of-mind returns.
If Mufajat confirms that the return is due to a defective product, damage, incorrect item, or another Mufajat error, Mufajat will arrange or cover the reasonable return shipping cost, or provide another appropriate solution, as applicable.
8. Refunds
Once an approved return is received and inspected, or once Mufajat confirms that a physical return is not required, we will notify you of the refund decision.
Approved refunds are normally processed to the original payment method within 5-7 business days after approval, where possible. Your bank, card issuer, payment provider or marketplace may require additional time before the refund appears in your account.
Where required by applicable law or a marketplace's mandatory rules, the legally required or marketplace-required refund timing and method will apply.
9. Late or Missing Refunds
If Mufajat has confirmed that your refund has been processed but it has not appeared after the expected period, please first check with your bank, card issuer or payment provider. If you still need help, contact support@mufajat.com and include your order number.
10. Exchanges
For eligible non-customized products, exchanges may be offered subject to stock availability and the conditions in this policy. Customized or personalized products are not normally exchangeable for change of mind once production has started. If a customized product has a confirmed defect or Mufajat error, we will provide an appropriate remedy in accordance with this policy and applicable law.
11. Order Cancellations
If you need to cancel a customized order, contact support@mufajat.com immediately. Because customized products may enter production soon after an order is placed, cancellation is not guaranteed once production has begun. Any mandatory cancellation rights available under applicable law remain unaffected.
12. Items That May Not Be Eligible for Change-of-Mind Return
Customized or personalized products once production has started, except where a legal or defect-based remedy applies.
Products that have been worn beyond reasonable try-on, washed, altered, damaged after delivery, or returned in a condition that prevents resale.
Gift cards, digital-only products or other non-physical items where applicable and where return exclusion is permitted by law.
Any item clearly identified as non-returnable before purchase where such exclusion is permitted by applicable law.
13. Marketplace Orders
If you purchase a Mufajat product through a third-party marketplace, such as Amazon, Noon or another sales platform, the marketplace may require returns and refunds to be handled through its own system. Where the marketplace's mandatory return rules apply to the transaction, those rules will apply in addition to any mandatory consumer rights.
14. Contact Us
For return, replacement or refund support:
Email: support@mufajat.com
Website: mufajat.com