Last updated: 10 September 2026

 

1. About this Policy

Mufajat is a trading brand operated by Mufajat General Trading LLC, Dubai, United Arab Emirates. This Shipping & Delivery Policy applies to orders placed directly through mufajat.com. It should be read together with our Terms & Conditions and Returns & Refunds Policy.

Nothing in this policy is intended to exclude or reduce any mandatory consumer rights that apply under the laws of the country in which the customer is entitled to protection.

2. Where We Deliver

We currently deliver to:

·       United Arab Emirates (UAE)

·       Kingdom of Saudi Arabia (KSA)

If you would like delivery to another country, please contact us at support@mufajat.com before placing your order. International delivery outside our published destinations is subject to confirmation and may involve different charges, timelines, customs requirements, or restrictions.

3. Delivery Options, Timelines & Charges

Delivery times are estimates, not guaranteed delivery dates. They may vary due to order type, customization, production requirements, destination, courier operations, weekends, public holidays, customs clearance, weather, traffic, or other circumstances outside our reasonable control.

4. Customized & Personalized Orders

Many Mufajat products are customized or made specifically for you. Our standard delivery estimates assume that your order can proceed to production without additional clarification.

If your order requires design changes, special print placement or dimensions, additional approval, missing information, or another special request, production and delivery may take longer.

If you require delivery by a specific date for a birthday, event, trip, corporate activation, or other occasion, please contact us before ordering. We will do our best to help, but a requested date is not guaranteed unless Mufajat confirms it in writing.

5. Order Processing & Dispatch

Orders are processed after payment is successfully confirmed and all information required to fulfil the order is available. For personalized items, production may start shortly after the order is placed.

Once an order has entered production or has been handed to the courier, changes to the product, delivery address, or cancellation may not be possible. Please review your order and delivery details carefully before checkout.

6. Tracking Your Order

Where tracking is available, shipment updates may be sent by email, SMS, WhatsApp, or through the courier's tracking service. Tracking information may take some time to update after dispatch.

7. Delivery Address & Customer Availability

Customers are responsible for providing a complete and accurate delivery address, mobile number, and any access details needed by the courier. Please ensure someone is available to receive the shipment where required.

If delivery cannot be completed because the address or contact information is incorrect, the customer is unavailable, access is restricted, or repeated delivery attempts are unsuccessful, the courier or Mufajat may arrange another attempt, collection, or return of the shipment.

If a re-delivery or address-change charge applies, we will disclose the applicable charge before collecting it, where required.

8. Delivery Delays

We work with third-party logistics providers and make reasonable efforts to deliver within the estimated timeframe. Occasional delays may occur due to courier disruption, high-order periods, public holidays, customs clearance, weather, road conditions, government measures, force majeure events, or other circumstances beyond our reasonable control.

If a material delay occurs, please contact us and we will work with the courier to investigate and provide an update. Where applicable law gives you a right to cancel, receive a replacement, obtain a refund, or seek another remedy because of delay, those rights remain unaffected.

9. KSA & Cross-Border Customs, Taxes and Charges

For shipments crossing borders, customs duties, import taxes, VAT, clearance fees, or other government charges may apply. Where such amounts are collected by Mufajat at checkout, they will be shown before payment. Any government or courier charges not collected by Mufajat may be payable by the recipient in accordance with local rules.

If you are unsure whether additional charges may apply to your KSA order, please contact us before ordering.

10. Damaged, Incorrect or Missing Shipments

Please check your order as soon as reasonably possible after delivery. If the shipment is damaged, the wrong item was delivered, items are missing, or you believe the shipment has been lost, contact support@mufajat.com as soon as possible with your order number and, where relevant, clear photos of the package and product.

Mufajat may request additional information and coordinate with the courier before confirming the appropriate resolution. Any return, replacement, refund, or other remedy will be handled in accordance with our Returns & Refunds Policy and applicable law.

11. Refused or Unclaimed Deliveries

If a customer refuses delivery or fails to collect or receive an order without a valid reason, the shipment may be returned to Mufajat. For customized or personalized products, the item may not be eligible for a refund because it was made specifically for the customer, subject always to mandatory consumer rights and our Returns & Refunds Policy.

Any reasonable re-delivery or return-to-sender costs that are legally chargeable will be communicated before they are charged.

12. Orders Placed Through Third-Party Marketplaces

If you purchase a Mufajat product through a third-party marketplace or sales channel, that platform's shipping, delivery, tracking, and dispute procedures may also apply. Where the marketplace terms conflict with mandatory consumer law, the applicable mandatory rights prevail.

13. Contact Us

For delivery support, tracking issues, special delivery requests, or questions about this policy, contact:

Mufajat – 14C, Al Quoz Industrial Area No. 4, Warehouse No. 43, Dubai, United Arab Emirates

Phone: +971 525242200

Email: support@mufajat.com

Website: mufajat.com